1. Information We Collect

When you visit our Site or place an order, we may collect the following data:

  • Personal Information: name, email address, shipping address, phone number.

  • Payment Information: billing address, credit card details (via our secure payment processor only).

  • Device Information: IP address, browser type, cookies, pages visited, and time spent.

  • Order History: items you’ve purchased, returns, and contact with support.

2. How We Use Your Information

We use your information to:

  • Fulfill your orders and deliver products

  • Process payments securely

  • Communicate with you (order updates, customer service)

  • Send you promotional emails (if you opt-in)

  • Improve our website and customer experience

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share your data only with trusted third parties to help us operate our business:

  • Shopify (our e-commerce platform)

  • Payment gateways (e.g., Paymob, Stripe, etc.)

  • Delivery services and shipping providers

  • Email marketing services (e.g., Klaviyo)

Each provider has its own privacy policy and only uses your data to support our services.

4. Cookies

We use cookies to:

  • Remember your preferences and cart items

  • Analyze traffic and usage behavior

  • Show relevant ads on platforms like Facebook or Google (retargeting)

You can control or disable cookies from your browser settings at any time.

5. Data Security

We take data protection seriously:

  • All sensitive payment data is encrypted

  • Access to your data is restricted to authorized personnel only

  • Our site uses HTTPS and SSL security certificates

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Opt out of marketing emails at any time

To do so, contact us at: contact@zenahstore.com

7. Retention of Information

We retain your information only as long as needed to fulfill the purposes above or to comply with legal and accounting obligations.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the date of revision.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

📩 contact@zenahstore.com